Portal Administrators have the ability to enable or disable 2FA for their LMS portals using the following steps:
Note: Once you turn it on, 2FA is immediately active in your LMS. All users will be required to set up Challenge Questions when they next log into the system. Users who need to use 2FA to get into the LMS will also need to know their Location Code. Latitude strongly urges Portal Administrators to communicate all the necessary information about this change to their user base prior to enabling it.
For support purposes, Portal Administrators can view a user’s authentication questions and answers from the General Info tab of the user’s account. The information is display-only and cannot be altered by a portal administrator unless he or she impersonates the user, an action which requires sensitivity to the potential impact on the user account.
In the following situations, the system tells users to contact their help desk (portal administrators or other internal LMS Support.)
Once 2FA is enabled, the first time a user logs into the LMS they will be required to set up two Challenge Questions on the Personal Security Questions page. The questions available are a standard list provided by Latitude.
To modify your Challenge Questions and answers at any time after your first login:
If you can't remember your LMS username or registered email address, you may have difficulty resetting your password, which requires such information to identify your account. 2FA-enabled provides you a process for getting into the LMS without contacting your administrators.
To access your LMS home page using 2FA: