Latitude Connection Blog

Add an eLearning Course and Upload SCORM Content


Posted by Latitude Learning Team  3/9/2016   13 Comments


The Latitude Learning LMS allows for streamlined setup and deployment of SCORM-based eLearning courses. Watch our training videos or review the step-by-step information below to ensure successful definition and upload of course content to your learning center.

STEP ONE: Determine if Your eLearning Content is Compatible

Our Learning Management System is SCORM 1.2 and 2004 (3rd Revision) compliant. Hosting only SCORM-conformant content helps to ensure proper communication between the course and the LMS for launch and status tracking.

The LMS does not require use of a specific course authoring tool (e.g. Articulate, Captivate, Lectora), but instead relies on industry course development and communication standards. Note: Latitude Learning does not provide eLearning content support. All questions and concerns regarding course behavior and transcript results should be directed to the course developer or the support staff for your authoring tool.

STEP TWO: Prepare SCORM-conformant content file for upload 

When you are ready to publish an eLearning course from your authoring tool, be sure to select the standard for LMS Output SCORM 1.2 or SCORM 2004. Here are a list of basic requirements to ensure successful content deployment in the LMS:

  • There are several places which must not include any special characters (e.g. @, $, &, etc.) Note: Allowable characters are alphanumeric (A-Z and 0-9), hyphen (-), and underscore (_). 
    • The course code in the LMS
    • The filename of the SCORM output .ZIP file
    • On rarer occasions, some areas within the authored content itself, including the titles and identifiers that may be part of the publishing settings.  Depending on how the content is authored, it  could pose a potential problem if they exist in quiz titles, question titles, answer choices, or any place where interactional and navigational data in the SCORM/XML files could be suspect. 
  • The eLearning authoring tool you use for zipping content can impact the folder structure and therefore the location of the SCORM XML manifest file. After your content is zipped, ensure that the "imsmanifest.xml" file is located in the root of the zipped file, not within any of the file's folders.
  • There is a SCORM file size limit of 180 MB. For files exceeding that size, you can contact Latitude Support to make arrangements for uploading the course.


STEP THREE: Course Catalog Entry and Content Deployment

This document assumes an existing knowledge of LMS course creation basics. It will only reference those points relevant to adding eLearning courses and deploying content. If you need to review the common elements of the Add Course functionality, you should read the linked document Add a New Course to the LMS, or view the eight minute video, How to Add a Course. If you are uploading new content to an existing eLearning course, skip to #6 in the instruction list below.

Begin by selecting, from the left navigation menu, Courses => Add Course and populate the appropriate configuration settings. The specific points to consider in setting up an eLearning course are:


1.  Do NOT include any special characters (e.g. @, $, &, etc.) in the Course Code or Course Name fields. Use only alphanumeric, hyphen, or underscore characters.
2.  In the Delivery Method field, select eLearning.
3.  The Can Relaunch setting determines whether or not students can relaunch course content after achieving a completed status. 
4.  When the Add Course form is complete, click Add Course
5.  In the confirmation pop-up window, determine your next step from the following options:

  • Are Finished: Keeps you on the Details page of the new course and lets you continue editing. The “SCORM” tab will become available so that you can upload content.
  • Want to deploy content for this eLearning course: Directs you to the  “SCORM” tab.
  • Want to add another course: Directs you to a new Add Course form.

6.  Navigate to the SCORM tab when you are ready to deploy content.

Example of eLearning course SCORM tab

7.  Click Choose File to upload the zipped SCORM file (size limit is 180 MB). 

  • Note: When uploading files, be sure that the path name of the source file is less than 255 characters. File names exceeding that will be truncated and will fail to launch properly. To shorten a filename and path, save it to a folder higher in your directory structure. For instance, place it on your C:\ drive root directory, or create a C:\UPLOAD directory to which you can move the file.

8.  Deployment Type

  • Select Full Package if deploying content for the first time. You should also use this option when uploading content revisions that have fundamentally changed the nature of the course (e.g. addition/deletion of slide/video content, navigation, user interactions, scoring).  Full Package is recommended even for updated content if there is any doubt about how the new information will overlay the old.
  • Select Partial Package only if you are re-deploying content with minor changes that do not alter the overall course structure (e.g. static texts, colors, images).  If after using Partial Package, you find that the course is not loading properly or is not behaving or scoring activities as expected, try reloading it as a Full Package.

9.  The Course Window Configuration settings allow you to adjust sizing and enhance presentation of the e-Learning course.

  • Width and Height: These values determine launch window dimensions, in pixels. Default values are Width 1024 x Height 768. The dimensions of your source file in the authoring tool are a good place to start. Some tools, like Articulate Storyline, recommend adding extra pixels horizontally or vertically depending on which “player” or “launch window” features you use (e.g. side menu, slide bars, and navigation buttons. Contact your authoring tool’s Support page or staff to learn more about calculating the correct dimensions. Note: If you are using a shell_config.xml file to make other adjustments to the look and feel of your course content, you must still enter values in these fields. These settings will override any size values within your shell_config.xml, so it is best to make them match exactly or provide a few extra pixels as buffer. 
  • Enable Navigation: Determines whether or not users will be provided a navigation menu for SCO Modules at the left side of launch window. Box is not checked by default. (Courses are usually published with a set of preferred user navigation options. For most customers uploading their own content, we recommend leaving this option DISABLED.)

10.  Click Deploy and wait for the on-page notification that your content has been queued for deployment. This means that your file was successfully loaded to the LMS SCORM content server.

Screenshot of content deployment confirmation message

If the file fails to upload, it is usually because a) the ZIP file was larger than the allowed 180 MB size limit or b) special characters, as noted above, interfered with a proper upload. Try loading a file at least twice before contacting Latitude Support with questions. 

11.  Once this activity is confirmed, you can monitor the status of your deployment process via email or from your LMS “Mail Center” on the Home page. A notification is sent once the content deployment process is complete, informing whether the attempt succeeded or failed. 

Picture  of deployment confirmation message in Mail Center

If your SCORM package fails to deploy, it usually means that the content is invalid or incompatible with the LMS in some way. You may need to make changes to how you created the SCORM package and try uploading it again. You can start by testing the validity of your SCORM content on third party websites such as SCORM Cloud or Articulate Test Suite. For further assistance, please contact your authoring tool’s Support page or staff (i.e. Articulate, Captivate, Camtasia, etc.).


STEP FOUR: Test Launch the Course and Debug Issues

Once eLearning content has been deployed, return to the course SCORM tab to view the SCO list, which indicates contents and manifest information of the SCORM content currently deployed.

Click Test Launch to preview your content and better understand how it will present to LMS users. 

Screenshot highlighting 'Manifest Load Date' field and Test Launch buttons

If you are able to upload/deploy content to the LMS successfully, but still encounter issues launching, navigating, scoring, or completing the course, we also provide a debugging tool on the SCORM tab. Test launch again with the Show Debug Info box checked, and try troubleshooting errors with your course  content support team before submitting a request to Latitude Support.

Note: If you have re-deployed a SCORM package, overwriting old content with a Full Package or Partial Package, you must clear your browser cache and cookies before test launching to see new course content. Failure to do so may cause cached content from the old version’s browser cookies to display old information, even though new content is deployed.

Similarly, if you have ever launched a previous version of the same course, the system will have stored CMI data that may affect the launch experience. Click Clear My Local Data to ensure that all of your CMI data related to the old SCORM file is cleared from the database. Then test launch the new content.

Step 1 - Show Debug Info, Step 2 - Clear My Local Data, Step 3 - Test Launch


THE USER EXPERIENCE: Uploading New Content to an Existing Course

The LMS allows Portal Administrators to upload new content to an existing eLearning course at any time. However, before doing so, please consider the impact on your student users. Students who have launched a course but not completed it, or have completed it but are allowed to relaunch for review, may experience issues when trying to relaunch content that has since been replaced with a new SCORM file. Therefore, it is strongly advised that you coordinate content updates carefully and instruct your users of course completion deadlines (prior to updates) and when the course will again be open for enrollment/launch (after updates are complete).

Otherwise, please consider creating a new course with version number and retiring the old course. This would allow you to use Course Visibility and Open Enrollment Dates to drive student behavior and retain course version information in student training history records.



CONTENT SUPPORT: When to contact Latitude Learning

As mentioned, Latitude Learning does not provide eLearning content support. If you have tried troubleshooting issues but cannot determine why content will not launch properly in the Latitude LMS, please contact the Support Team only after you have:
  • Thoroughly reviewed Latitude’s training materials
  • Reached out to your authoring tool’s Support team for guidance
  • Verified that your course is behaving correctly in SCORM Cloud or Articulate Test Suite




Categories: categoryLMS Support Document



13 Comments


  • Latitude Learning Support 7/23/2015
    Hi Erik! Thanks for your questions about eLearning course behavior. Course authoring tools such as Articulate, Captivate, etc. allow you to set course completion and passing requirements. When users launch courses in the LMS, their progress is tracked and recorded in their training history. Once they have met the course completion requirement, their transcript status will update to pass/fail, based on your settings. So if you are not seeing course transcripts transition from "Launched" to a completed status, you may need to revisit these settings in your authoring tool.

    If you have any further questions, please send us an email at Support@latitudelearning.com with a detailed description of your issues and we'll take a closer look. Thanks!

  • Erik Nathe 7/21/2015
    I have uploaded my SCORM content to the e-learning course. It plays fine. However we need to be able to see the results of the quiz that is included in the SCORM content that our employees take at the end of a training video.

    The quiz shows up after the video just fine, however the results are not saved...We can only see that they have enrolled in the course, not that they have actually completed it and passed.

  • Sonia Gottfried 3/3/2015
    Becka, Please email Support@LatitudeLearning.com with your name, email address, as well as the name of your LMS portal and organization that was used during the setup of your portal. Our friendly and professional team will then be able to point you in the correct direction of either instructions or free resources. Have a great day!
  • Becky Lucas 3/3/2015
    I need to update revised SCORM files and need help with some questions on how to do that. Does the revised course have to have the 'exact' same file name? And since I have courses in two libraries that you renamed to indicate a second library - do I have to upload each revised course twice?
  • Sonia Gottfried 12/5/2014
    For further assistance email Support@LatitudeLearning.com with your name, email address, as well as the name of the LMS portal and organization that was used during setup of the portal. Our friendly professional support team will provide instructions and/or free resources. -Sonia Gottfried at Latitude Learning
  • Eriko Augustus 12/5/2014
    My assistant and I tried to upload our Articulate Storyline 2 made ELMs, but none could successful. Do you suggest anything we should do other than your instruction above? thank you for your help! Eriko
  • cdub 7/15/2014
    Interesting that I uploaded a course created in Captivate that was 800x600 pixels, but it doesn't fit into the course window. I even added 50 pixels of padding when I set up the course window configuratiuon, but now I still have to scroll. I just thought that was kind of weird. I adjusted it to back to 1024x768, but I just thought it was strange that it wouldn't fit initially. Does latitude re-size the project somehow?
  • David 4/22/2013
    very helpful FAQ, thanks!
  • Latitude Learning Team 2/18/2013
    e-Learning courses that are uploaded are loaded to our cloud servers.
  • kavya 2/18/2013
    i wanted to understand where the storage is happening......
  • lms scorm 12/12/2012
    Latitude Learning enables to provide world class caliber training functionality and effectiveness through a robust and flexible training platform. It covers categories such as coaching skills, business math, career development, management skills, project management and many others.
  • Latitude Learning Team 12/7/2011
    Hello ravena...Thank you for your interest and sorry to learn of your deployment issues. Please contact our support desk at Support@LatitudeLearning.com for additional assistance (and please provide your portal and username with your email).
  • ravena 12/6/2011
    I'm trying to upload a SCORM course but I keep getting an error message indicating that the code does not match the filename and i've renamed the file numerous times. Can you assist?

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