Latitude Connection Blog

Send Announcements to Communicate with LMS Users


Posted by Latitude Learning Team  12/11/2016   2 Comments

Every Latitude Learning LMS comes with a set of system-facilitated messaging tools, allowing portal administrators to manage automated notifications as well as sending ad-hoc announcements to their users. The availability of these messaging features is dependent upon both setup of your LMS portal (e.g. Certification Management, User Import, eCommerce) and the types of courses you make available in the catalog (e.g. e-Learning, Classroom, Assessment).


UNLIMITED ANNOUNCEMENTS FEATURE

Portal Administrators can use the Announcements feature, located at the top of their left navigation menu, as a platform to write custom announcements, promotions, or ad hoc training notifications to LMS users system-wide. The search function built into Announcements operates with the same robust capability as the new Advanced User Search and now has NO LIMIT to the number of recipients. 

1.  Enter a Subject and Note to create your custom email and/or Message Center notification. 
2.  Conduct a user search to build the recipient list. Select a combination of Criteria, Comparisons, Values, and Operands in order to define a specific LMS population for this message. Or leave the default "User Status Is Active" query to target all LMS users.
3.  Click Submit and Continue to execute the search. Administrators will have an opportunity to review and edit the results list before sending the message.

The example below shows a search for users who (1) are Active in the portal, (2) have a Position that is Computer Sales, and (3) are in the Organization Hierarchy of Midwest Electronics Ohio, which is a Division in this portal. 



While Search results are display only, users can be added or removed from the recipient list
 by expanding the section and refining your Criteria or Search Pattern. Follow this link for further instructions: Advanced User Search . 

4.  If necessary, use the drop-down Language menu to provide translated messages for users with a Preferred Language other than English. 
5.  When you are ready to trigger the announcement to listed users, click Send.



System Generated vs Ad Hoc Messaging Tools

The LMS includes more than 30 customizable messages that will automatically notify students, managers, and administrators when certain system events are scheduled, and when specific user or training activities take place. 

This document focuses on the tools that allow administrators to communicate directly with LMS users, en masse or individually. The “Classroom Offering Messages” and “Announcement” features function separately as on-demand messaging systems, using content settings in the Site Management => Edit Messages tool and adding custom notes submitted by the administrator upon message creation. For more information on managing notification settings and content, please see related document: Edit LMS Messages and Manage Automated Notifications



 

Class-Specific Messaging

Class-specific messages are automated notifications triggered by Classroom course enrollments that send students reminders and updates about their upcoming training events. Additionally, LMS Instructors and Administrators who manage classroom courses have access to Roster Messaging tools that work to target students enrolled in a specific class Offering. 

Scheduled Offerings include a Messages tab, which allows administrators to generate ad hoc reminders and general announcements about the upcoming class.


 

Reminder Message

Use the Reminder Message option to write an Additional Note, then schedule the number of Days prior to offering to send reminder message to enrolled students. This includes the ability to define multiple reminder messages by simply entering commas between the number of days (e.g. 30, 10, 5, 3). As soon he robust LMS messaging service will use these settings to generate both email and homepage messages to the targeted roster recipients, including the Instructor if selected.



Class Announcement 

Use the Class Announcement feature to generate an instant, ad hoc message to individuals enrolled in the selected offering. To do so, simply enter a Language, Subject and Note. If you enter a message in language other than English, you must save an English version first. As soon as you click Send, the message will be delivered via email and/or homepage messaging services.


 





Categories: categoryLMS Support Document



2 Comments


  • Latitude Learning Team 12/7/2011
    Hello Farah, and thank you for your interest in LatitudeLearning LMS. This is a new feature that is just being released...We will have additional instructional information posted shortly. In the meantime, please contact our support desk at Support@LatitudeLearning.com to discuss the specific emails and targeted changes for your portal.
  • Farah Metzger 12/6/2011
    How do you edit the system emails?

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