TOP 10 FAQs
If you have difficulty getting some LMS courses to open when you click "Launch", it may be an issue of browser compatibility and/or Java configuration. Some of our courses work best in Internet Explorer (IE) -- as opposed to Firefox, Chrome or Safari -- so please try launching courses in multiple browsers.
For step-by-step instructions on how to resolve such issues, please see this linked resource: Successfully Launching eLearning Courses
If you update your workstation as described above, but are still experiencing difficulties, please email the following information to your LMS Support or IT team so that they can help you troubleshoot further:
Your LMS User ID
Course you're having difficulty with
Platform (Windows, Mac, Android tablet, iOS iPad)
Latitude CG does not perform any spam filtering measures for messages sent from the LMS. Therefore, if you or your users are not receiving communications sent from the LMS, you will want to perform the following troubleshooting measures:
When a student has difficulty installing Saba, it is almost always because they do not have authorized administrator rights to update their workstation, and therefore cannot download the Saba Centra client software completely. We recommend that Virtual Classroom attendees determine their ability to act as a workstation administrator well in advance of the class date so that if necessary, their local IT support can provide these rights in time to prepare for the launch.
To successfully attend a Virtual Classroom Offering (VCO), we also recommend the following:
Note: You will not be able to launch a VCO session until 15 minutes prior to the offering start time. For more information on using Saba Centra, please see the Saba Help page.
All new users should be supplied with local LMS support contact information upon registration. To further this effort, the LMS provides several options to customize your portal and ensure that users follow the correct process.
Customize automated messages to include support contact information -- Portal Administrators have great flexibility to edit, brand, and otherwise manage system-generated notifications. There are more than 30 customizable messages that will automatically notify students, managers, and administrators when certain system events are scheduled and when specific training activities take place. Read the linked training document for an overview of the “Edit Messages” feature, as well as detailed instructions on how to customize LMS messages to better serve your organization and your users’ needs: Edit LMS Messages and Manage Automated Notifications
Employ organizational branding techniques to point users to a help desk from the Login or Welcome page -- The LMS can be branded with custom layout, style, and content at any level of the organization structure. We would suggest customizing your Login and Welcome pages to include direct links to support resources and/or contacts, making them readily available to all users. For step-by-step instructions on this topic, see the following document: Customize the LMS with Organization Branding, Color, and Style
Our Learning Management System is SCORM compliant. So any eLearning software capable of publishing content in SCORM 2004 (3rd Ed) or SCORM 1.2 output files are technically compatible.
Latitude Learning cannot recommend a specific authoring tool, but can report that many of our customers use Adobe Captivate, Articulate Storyline, and others to successfully generate courses. Such applications provide many design and configuration settings to help an organization build courses that meet their training needs and record student history in the LMS.
If your SCORM package fails to load or deploy, it usually means that the file is invalid or incompatible with the LMS in some way. You may need to make changes to how you created the SCORM package and try uploading it again. Let's start troubleshooting for the simple solutions first.
Below are some links to training resources we provide to help you configure, test, and upload SCORM files to the LMS:
DOCUMENT: Add an eLearning course and Upload SCORM content
VIDEO: How to Deploy SCORM Content
And here are a few pointers on how to resolve some of the most common issues:
If you thoroughly review these training materials, verify your content is compliant, but still cannot figure out why your content will not deploy properly, please contact Latitude Learning support. We will ask you to describe your exact upload process and report any error messages you may receive while uploading,
If you are able to upload/deploy content to the LMS successfully, but still encounter issues launching the course, we also provide a debugging tool on the SCORM tab. Please try troubleshooting with debug information before submitting a request to our Support team.
The LMS database is designed to ensure the integrity of student training and certification history, so information cannot be deleted. All elements created in your portal are archived for historical record, reporting and analysis.
However, most records can be deactivated, essentially "deleting" the information from the general LMS user's experience. Once an record is end-dated, only users assigned the "Portal Administrator" role can see the inactive information.
The Latitude technical team can manually delete information from our systems upon request. Please note that this option may incur charges, depending on how much information you need removed and how often the request.
Setting up e-Commerce provides your clients three ways to purchase training activities within the LMS. All require the integration of a PayPal account.
For detailed instructions on configuring payment options through PayPal or Direct Bill, please read this document: Monetize Your LMS with eCommerce and Course Tuition
Our clients are responsible for procuring and maintaining all course content. Please contact your local IT department or LMS Support team to ask about course completion requirements (percentage complete, passing score, etc.) and report any course misbehavior. They will contact Latitude Learning with all official support requests.
We provide three user guides for our LMS: Getting Started Guide for Portal Administrators, LMS Customization Guide, as well as a User Guide for Students.
These documents can also be accessed from within your LMS portal! Start by signing in, then from the left navigation menu, select Resources =>Search Resources. Conduct a search with "Latitude" as a keyword, and the same user guides will be displayed. Click the Open Resource button to save the .pdf file to your local drive.