Welcome to our Student Support Center!

Explore the New User Guide and Training Video resources for a quick introduction to the system. 

Check out the Performance Support documents below for how-to instructions on navigating the LMS and optimizing your learning experience.


How-to Resource Library

Students are granted the base level of user access rights in the Latitude Learning LMS, and account for most of our learner popluation. Student-users can search both Course and Resource catalogs, enroll in and launch courses they are eligible to take, as well as view the Training Calendar to enroll in instructor-led course offerings.

Want to learn more? CLICK HERE.

LMS users can reset a forgotten password by clicking the "Forgot your Password?" link on the login page. They can also change their password at any time from the LMS home page, under the "My Details" tab.

For detailed how-to instructions, CLICK HERE.

Many LMS administrators will enroll students in required coursework, of feature courses on a user's home page. However, students in search of self-guided training are also welcome to search their Course Catalog and enroll themselves in courses. 

Click the linked six-minute training video to watch a demonstration, or CLICK HERE for step-by-step instructions on how to enroll in LMS courses made available to you.

To launch an Assessment, eLearning, or Self-Study course, you must first be enrolled as a student in that course. If you have not enrolled, see Enroll in a Course to get started. 

If you are enrolled in a course and ready to launch, CLICK HERE to review step-by-step instructions and learn more about launching self-paced courses.

If you have difficulty getting courses to open or load when you click "Launch", it may be an issue of internet browser compatibility and/or Java configuration at your workstation. 

 for detailed instructions on how to troubleshoot and resolve common course launch issues.

If your organization uses our LMS Add-On for Virtual Classrooms, you will be using Adobe Connect or Saba Centra to attend online classes. This document provides important information about how to successfully launch and participate in web-based training using your workstation and a headset/microphone.

CLICK HERE to learn about Saba Centra system requirements and troubleshooting information.
CLICK HERE for an Adobe Connect Participant Guide.

When administrators create courses, they establish whether or not a Certificate of Completion is available to students who complete the course. Therefore, not all courses that you complete may provide the option to print or view a certificate. 

CLICK HERE for detailed instructions on how to find, view and print a Certificate of Completion.

Interest lists help an LMS student express interest in a course for several reasons, including: 

  • There is no existing classroom offering available.
  • The student is unsure of their ability to attend or take the course (i.e. scheduling, budget, managerial approval).
  • The student enrolls in a course that is part of an established series of coursework.

For an overview of Interest Lists and how-to instructions on putting them to use for you, CLICK HERE.

Students can purchase LMS courses and other training-related activities in one of two ways: Direct Bill or Credit Card. Thanks to Latitude’s partnership with PayPal, learners who enroll in tuition-based courses can use their Visa, MasterCard, American Express, Discover, or debit cards to make online payments, or agree to be invoiced for the cost of tuition.

For more how-to instructions, please CLICK HERE.

LMS administrators decide whether or not to offer a Certificate of Completion to students who complete training modules. They can also set up a Self-Study course to allow student self-certification of course completion. 

According to the US eSign Act of 2000, an electronic signature is “an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.” Latitude Learning has been counseled that our Self-Certified Completion process satisfies this definition and therefore qualifies as an electronic signature.

However, when our clients require a legally-binding electronic signature to document student course completions, we strongly urge them to seek their own legal counsel to verify that the process meets their legal requirements.

The organization through which you have registered for training is responsible for procuring and maintaining all course content.

Please contact your local IT department or LMS support team to ask about course completion requirements and report any course misbehavior. LMS administrators will escalate support requests to Latitude Learning as necessary. Thank you!