Franchise training is a whole lot different than your traditional workplace training, and therefore your LMS provider should be able to accommodate for those differences. Check out the the major difference in franchise training vs traditional training. Latitude Learning can help franchisors overcoming these training challenges.
Franchisor’s have the dilemma of overcoming a variety of training challenges. Franchisee employees are NOT franchisor employees and cannot be treated as such. This makes it difficult to implement new products and practices.
Franchise employees are unknown
Corporate LMSs rely on a feed from an HRIS system to manage users. Franchise training programs do not have the luxury of an HRIS system.
There is no chain of command
Corporate training programs rely on the management chain of command to ensure employees participate in required training. Franchisors cannot require franchise employees or their supervisors to take training.
Franchise training programs must rely on incentive-based certification programs.
Employees work at multiple franchises
Corporate training programs only have to worry about employees that have one job, work for one manager at one employer and have one career path.
Franchise employees work at multiple franchises in multiple roles for multiple employers both simultaneously and throughout their careers.
Franchise owners own many franchises
Corporate training programs only have to support managers that manage a single organizational unit within the organization’s single organization structure chart.
Franchise training programs must support franchise owners that own several franchises.
Franchises support many field organizations
Corporate training programs support corporate organizational units that belong to only one corporate organizational structure.
Franchises are typically supported by multiple franchisor field organizations (e.g. sales, service, training). Franchise training programs must support these multiple field organizations and their unique organizational structures.
Franchisor’s unique and successful business model
Corporate training programs can adapt their training processes to the generic workflows in a corporate LMS because their processes support but are not core to the organization’s mission.
Franchisors have a unique successful business model which they sell to franchisees. This includes unique training processes and workflows are core to the franchisor’s mission and can not be changed to generic workflows.
|About the Author
||Sonia Gottfried, Connection staff writer & editor
||Sonia Gottfried is the editor and content writer for Latitude's Connection Newsletter. Gottfried contributed news articles, info graphics and page design skills as a journalist for a daily newspaper for a dozen years prior to her landing in Latitude's Saline, Michigan office. She received her B.S. from Ball State University in journalism and her M.B.A from Eastern Michigan University in marketing. Currently, Gottfried oversees communication efforts at Latitude and resides in Ann Arbor, Michigan.
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