For many organizations, the learning ecosystem extends far beyond their four walls. More companies find it necessary or beneficial to deliver training to external audiences such as customers, channel partners, distributors, value-added resellers and franchisees.
To help gain a better understanding of extended training we've put together a comprehensive guide on what extended enterprise learning is and how to prepare for your extended enterprise training program.
Below is an excerpt from the guide. The full guide covers:
- What is extended enterprise learning
- How extended enterprise learning can help your organization
- Challenges to delivering extended enterprise learning
- How to prepare for your extended enterprise training program
For many organizations, the learning ecosystem extends far beyond their four walls. More companies find it necessary or beneficial to deliver training to external audiences such as customers, channel partners, distributors, value-added resellers and franchisees. The gig economy also makes it critical to provide training and development opportunities for non-employees.
In a collaborative effort with Brandon Hall we surveyed the training community to get a better understanding of the current state of the Extended Enterprise Learning space. Continue reading to gain insight into our findings. Download the Current State of Extended Enterprise Learning knowledge graphic for a full analysis of the market.
What Is Extended Enterprise Learning
Extended Enterprise is the concept that a company does not operate in isolation because its success is dependent upon a network of partner relationships. Extended enterprise learning focuses on training among individuals within an organization's network of partners. Training is centered around the knowledge and technical skills needed to improve performance in a specific job role.
Extended enterprise learning can serve many needs for an organization. By training resellers, customers and potential customers on their products and services, companies can ensure they get the best, most up-to-date information. Salespeople tend to sell more of a product they know about than one with which they are unfamiliar. Customers rely less on help and support channels when they are well-informed. For this reason many organizations view extended enterprise training as a necessity.
How Does Extended Learning Help Your Organization
Most organizations have different types of audiences that extend outside of the business. Organizations that fail to consider all possible learning audiences may miss critical opportunities to improve customer relationships, increase sales and generate revenue.
We surveyed small organizations (100-999 employees), mid-size organizations (1,000-4,999 employees) and large organizations (5,000+ employees) and asked "how does your extended learning help your business?". These are their combined realized benefits.
Full Extended Enterprise Learning Guide
To learn more about Latitude and Brandon Hall's partnership, visit here. Also, check out our Partner Learning Resource Center - your personal collection of everything Partner Learning related.