On Friday morning, April 8, 2022, LatitudeLearning was temporarily down for an emergency maintenance window to address a data issue that occurred around 9:00 PM EST on April 7, 2022.
The matter in question was not tied to a security issue, but instead was the unexpected impact of a maintenance change.
The issue dealt specifically with first and last name assignments within the LMS. There was no impact to unique usernames/IDs, or to other transactions and transcripts in the system.
As of April 8, 2022, at 12:00 PM EST the system was restored and we validated that the first/last name issue is resolved in production.
Please reach out to us if you find any new issues related to this emergency maintenance window. Please use existing support channel to submit your ticket to us at Support@LatitudeLearning.com.