Understanding how COVID-19 changed the training model for large organizations
Latitude CG collaborated with Brandon Hall Group to conduct research on the effect COVID-19 has had on the extended enterprise training environment.
The COVID-19 pandemic had a profound impact on organizations all over the globe. The training function was not immune to these changes.
The level of disruption brought about by the pandemic presented challenges and opportunities, while completely changing the training landscape.
Overnight, people could no longer go into the office or gather for training. Many workers were obligated to adjust to working remotely. And while it is still to be seen just how widespread remote work will remain, there is no question there will be more of it in the future.
Prior to the pandemic, a mere 15% of companies said that more than half of their workforce was remote.
Twice as many companies believe half or more of their workers will be remote once their return to work strategies roll out.
All of this adds up to an environment where training departments are asked to do a lot more with a lot less. This is acutely felt in the extended-enterprise training space, where companies try to continue delivering engaging, impactful learning experiences to external audiences such as resellers, dealerships, franchisees and others. A lot of this training was happening face-to-face and was unable to be reconciled as quickly as the learning for internal learning audiences, who may be remote.
A PDF version of this series installment can be accessed here.
To better understand the challenges these organizations, face and how they address them, Latitude CG conducted a series of studies and interviews with organizations and training leaders specifically focused on the topic. The next series will reflect the larger recurring themes found during these exchanges.