Skillsoft Review: User Satisfaction Negative
By Jeff Walter
8/23/2013

 
 
 
 

Skillsoft eLearning

User Satisfaction Index: -7



Last month we sought your opinion on the eLearning courses of Skillsoft to find out if they fit your needs. Founded in the late 1980's in Ireland, Skillsoft first emerged as a provider of IT and business skills eLearning. The company has expanded it's offerings over the years and now boasts more than 13 million users and a variety of specialized learning content. Nonetheless our survey respondents gave them the lowest user satisfaction score to date.  Many noted the breath of the course catalog as an advantage, while others found pricing and quality of the content to be troublesome. We've reviewed the feedback and as our exclusive "Satisfaction Meter" indicates, the overall Satisfaction Index of -7 suggests that Skillsoft leaves some users wanting more.

 

How They Rate Skillsoft


Skillsoft received an average rating of 6.8 from respondents when asked the likelihood of recommending to a friend, where 0 is "not at all likely" and 10 is "extremely likely".  30% of respondents gave a rating of 9 or 10.  While 37% gave a rating between 0 and 6.

 


What They Like about Skillsoft


Overall people indicated the broad selection of courses as a major advantage of Skillsoft eLearning courses.  Many noted that the general layout is relatively easy to understand.  A few of the comments we received:

"Breadth of offerings; responsiveness of account team; frequency of content updates and additions; L&D expertise they make available to us."

"I liked the variety of business courses offered, the straight-forward lessons, well-organized information, and fun scenarios. They used good actors/models in their scenarios. The courses I remember the most addressed communication skills, teamwork, negotiation, presentation skills, etc."

"A robust course catalog. Good and easy system to use."

 

What They Don't Like about Skillsoft


When asked what users didn't like about the software, some had issues with the integration of the learning content and organization of the course catalog.  Some respondents noted the price as an obstacle, while still others found the quality of the courses to be inferior.

"They need to implement some of their acquisitions into their over all curriculum at a faster pace. They also need to become more adept at delivering mobile content, not desktop content." 

"Course Catalog can be overwhelming and confusing. Administration of the system is very manual, cant create interfaces."

"Course numbering/titling; cost seems high for what you get; some performance issues when using dial-up."

When They Use or Recommend Skillsoft


The majority of those who commented said they used Skillsoft primarily for IT or business related professional development or other internal training purposes.

"[Use Skillsoft] only for IT courses - soft skill courses seem to be developed by people who are not experts in their field and for the price, it might be better to take a free MOOC course"

"When there is a need for content that aligns with their offerings. Using their content means we get their LMS as part of the service. It is sufficient for our needs"

"If someone needs content and an LMS but is unable to spend enough for both - buy the content from SkillSoft and use their LMS"

 

User Satisfaction Index Calculation

The User Satisfaction Index measures overall user satisfaction based on survey responses. The User Satisfaction Index ranges from -100 to 100, where -100 represents total user dissatisfaction and 100 represents total user satisfaction. A User Satisfaction Index of 0 represents neutral or split user satisfaction. The User Satisfaction Index is calculated by taking the percentage of survey responses with a "9" or "10" and subtracting the percentage of survey responses with a "6" or less.

 

Let us know what you think about Skillsoft





Categories: categoryUser Review categoryeLearning Publisher



5 Comments


  • Gary 8/26/2014
    Having slogged through some of their Oracle training, I find their course very poor when it comes to hands-on exercises. For example, they ask you to type in a query to accomplish a given task. I type in the response and continually get "That's not right". I click forward to see their response and it looks identical. I still cannot find rhyme nor reason as to what they see as being "incorrect" in some of the responses. I should state that since signing up for these course I use oracle on a daily basis so I do know what I am doing! I would never recommend Skillsoft for technical training if these oracle courses are indicative of the problems one would expect because they can't properly parse user input. They offer plenty of course, but I'll be very hesitant to sign up for any other technical course. VERY FRUSTRATING!
  • Liz 8/12/2014
    I'm thinking of taking the Reed Knowledge Centre course but would like to hear from previous clients how they found the course. I'm keen to get into Project Management but am a complet novice. Thanks
  • john76 2/12/2014
    Good blog dpreview.com
  • Latitude Learning Team 10/7/2013
    The survey was conducted during June and July of 2013. The article was posted August 23, 2013
  • kerri 10/7/2013
    How old is this page? When were these responses collected?

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