A deeper look at the difference LMSs was recently released in Capterra Training Technology Blog article, Corporate LMS vs. Academic LMS: What’s the Difference?.
In this article the needs for an LMS were broken down into two groups: Corporate vs Academic. However, there is another category which was overlooked... Extended enterprise, aka partner training. Making the mistake of training employees with the traditional business model when in fact it is necessary to train with the extended enterprise model can hinder an organization's training outcome. Knowing the difference is the key.
Extended enterprise training is the training among associates or franchises.
Focus: Extended enterprise training focuses primarily on training people on product, sales, and services.
Managers: Extended enterprise training is managed by associate relationship managers or role-based managers. For instance, the franchise owner would oversee and manage the course enrollment and performance.
Constituents: In extended enterprise training, the student isn't necessarily known or identified.
Incentive: According to research analysis, there is a strong correlation between extended learning and associate performance. On the other hand, using incentives has proven to be weak for employee training and performance.
Positional Reporting Relationship: In extended enterprise training, it is not necessarily known. The manager at one coffee shop may be a barista at another and, therefore, their position isn't easy identifiable.
Roles: Extended enterprise training has multiple relationships to the network.
Content: Extended enterprise training needs to inform associates of their products and services through literature, social media, etc. It is vital that all associates are presented information to properly run the franchise.
Core to the Business: Extended enterprise training trains people to do what is core or essential to the company's mail goal. They have very distinct practice as how the interaction achieves the mission. The training is focused on the product or company's mission. For example, to sell coffee.
Extended enterprise training or employee training? The bottom line is simple: Are you training employees within the traditional normal business model or does your business model more reflect that of an extended enterprise or franchise?
Latitude CG, home of LatitudeLearning, an industry leader that drives performance through training, communication, measurement, incentives and consumer engagement provides a compelling newsletter for franchisors about the behaviors that drive performance.