This year we are excited to announce a 10-year partnership with The Training Bank. Initially when The Training Bank set out to find a training platform, they were searching for the perfect LMS to suit their specific needs. At this 10-year milestone the partnership has continued to strengthen.
Ray Miller, Managing Partner at The Training Bank initially sought out to find the perfect LMS that could provide flexibility and customization. After researching the LMS industry it was an easy decision to pursue Latitude. Miller is now, more than ever, convinced he made the correct decision back in 2011.
“When I started the journey to find the ideal LMS, my mission was to find a partner who could guide us through the technical aspects of the system. I was immediately impressed with how the Latitude Relationship Manager approached our conversation. In a non-technical, straight forward manner he zeroed in on our goals and objectives. He then connected these goals and objectives to how the Latitude LMS could be customized to deliver what we needed,” said Miller.”
After many years of a positive relationship between The Training Bank and Latitude, Miller states that Latitude’s partnering approach and personalized service keeps him coming back.
“What I like most about Latitude is that I can rely on people there to help me accomplish something rather than trying to constantly upsell me. Latitude takes the time to understand my business and goals and is willing to help me achieve them,” shared Miller.
Miller acknowledges that Latitude’s flexible customizable model was a key factor in the decision to partner with Latitude, but he has said many times that the main reason they continue to stay years later is because Latitude supports their fantastic system with exceptional client service and support.
“Like The Training Bank, building partnerships and seeing our clients grow stronger is a fundamental component to Latitude’s mission. Clients’ success is our success and The Training Bank is a clear example of the trust we have gained over the 10 years of working together,” said Latitude’s CEO, Jeff Walter. “We strive to exceed our clients’ expectations by committing to our clients and following through with our promises.”
The Training Bank has a diverse client group and Latitude has been able to provide a platform for customization and unique design depending on the learning model desired.
Latitude’s partnership helps The Training Bank succeed in developing Customer Service Professionals and Leaders of tomorrow.