Training Series

Connection Blog


Biggby's training practices: From a franchisee's perspective
3/23/2016 - Posted by Janay Robinson

The Franchise Training Series shares real training practices from various franchise organizations on how they train their franchisees. Latitude interviews c-level, or like executives in order to provide the most accurate information. Today's feature is a bit different than the rest, as it provides insight into Biggby's training practices from the perspective of a new franchisee.

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Q&A on the Training Success of InXpress with Ken BrockBank, Founder and CTO
3/15/2016 - Posted by Sonia Gottfried

Franchise TEA, a newsletter about the three behaviors that differentiate between high performing franchises from low preforming franchises, got an opportunity to ask a series of questions about the training practices of InXpress.
Referring to the importance of training franchisees, Ken BrockBank, Founder and Chief Training Officers at InXpress says “Learning is crucial to the success in our system, without it franchisees will fail and so will we.”
InXpress, established in 1999, provides international express, domestic express, freight and mail services to customers, leveraging agreements with carriers to provide discounted rates and uses its online shipping software, to automate the shipping process. 


Subway combines online, in-store and classroom training to provide effective training for franchisees
3/8/2016 - Posted by Janay Robinson

Modern technology has certainly changed the way consumers research, purchase and use products and services. Technology has also changed the way corporations hire, train and manage employees. Innovators such as Subway have adapted technology-based solutions to help organize and serve their unique workflows and processes that have made them successful.


Franchisor’s Training Challenge
3/2/2016 - Posted by Sonia Gottfried

Franchisors have the dilemma of overcoming a variety of training challenges. Franchisee employees are NOT franchisor employees and cannot be treated as such. This makes it difficult to implement new products and practices.


Extended Enterprise Training: Motivating and convincing non-employees (reprint)
2/25/2016 - Posted by Sonia Gottfried

The following is a reprint from Franchising World, February edition page 81-82. 

Extended Enterprise Training: Motivating and convincing non-employees

By employing the "extended enterprise" concept, franchises could enjoy leaner inventories, need less working capital, gain earnings and productivity, and deliver better customer service. 


Big Boy Restaurants involve corporate throughout franchisee training program
2/24/2016 - Posted by Janay Robinson

Big Boy is without a doubt one of the grandfathers of casual dining restaurants. Big Boy Restaurants made its debut in the era of drive-ins in sunny California in 1936. As emphasis moved from drive-ins to coffee shops and family restaurants in the 50s and 60s, Big Boy kept up with the times and moved to a curb-side and dine-in model. The Big Boy we know today houses just under 100 locations nationally (nearly 300 internationally) with 86 restaurants located in Michigan alone.


7-Eleven takes franchisees back to school with C.O.O.L. training program
2/2/2016 - Posted by Janay Robinson

Could you imagine what it would be like to contribute to the world's largest convenient store chains? Well, 7-Eleven is making it pretty easy to join the team. With just about 58,300 stores in 17 countries that are operated, franchised and licensed by 7-Eleven, it's a great first step for those just entering the franchise space, or just another great investment decision made by the experienced.


Freakin' Unbelievable Burgers' training focuses on more than just their service and product
1/20/2016 - Posted by Janay Robinson

Hamburgers are a staple in American history, with almost everyone having a memory of eating one. If we ask our grandparents and great-grandparents about their experience with this delightful, yet simplistically assembled culinary icon I bet they would say "hamburgers have been around for as long as I can remember". The actual concept of what we know today as the hamburger was born in a time when people needed to eat both "fast" and "cheap". In the early to mid-years of the 20th century factory and industrial workers would seek affordable, fast food, emerging the conception of fast food restaurants.

Nowadays, great hamburger restaurants can be found all over the world! With one of those being Freakin' Unbelievable Burgers, born and headquartered in Farmington Hills, Michigan. The concept was thought of by President and Founder, Brent Skaggs. He wanted to fill the need of a great burger joint based on the shortcomings and lack of options that already existed. Shortly after coming into the fast casual franchise market in 2012, Freakin' was named one the "Top New Burger Joints" in North America by


Sweet Lorraine's provides simple franchise system with continual training
1/5/2016 - Posted by Janay Robinson

Can food really make you feel happy? Most people believe the answer to this question is yes. We call them comfort foods. Comfort foods provide happiness on a psychological level and triggers memories of happy times or a specific person. Although comfort foods (or the events attached to them) vary from person to person, one of the most popular comfort foods in America is macaroni and cheese. Sweet Lorraine's has mastered the perfect ingredients, measured just right to bring us Sweet Lorraine's Fabulous Mac n' Cheez!


Polaris Industries' sought more control with new Latitude LearningCenter
12/8/2015 - Posted by Janay Robinson

Saline, Mich., December 8, 2015 Latitude, a software industry leader in associate performance and home of the LatitudeLearning LMS, provides an LMS solution to Polaris Industries Inc. Polaris is an American manufacturer of high quality off-road consumer and military vehicles, including All-terrain vehicles (ATVs) and the PolarisRANGER,® GENERAL™ and RZR® side-by-side vehicles, snowmobiles, motorcycles and on-road electric/hybrid powered vehicles. Polaris, headquartered just outside of Minneapolis in Medina, Minnesota, was founded in 1954 and has grown to be an international enterprise.

With Polaris' immense expansion, it became apparent that technology would be a pivotal resource to their success. The need for a new Learning Management System to manage Polaris' sophisticated partner training programs put LatitudeCONNECT Suite front and center for Laurie Rengel, Manager of Service Dealer Development at Polaris.


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