Training Series

Connection Blog


Training Block: Pita Pit's training practices

7/27/2015 - Posted by Janay Robinson

Pita Pit utilizes hands-on training

SALINE, Mich., July 27, 2015 – Nelson Lang, founder of Pita Pit, sought to provide a healthier alternative to the usual fast food fare when they opened the first Pita Pit in Kingston, Ontario in 1995. Twenty years later, Pita Pit now has 240 operating franchised outlets with 12 of them being corporate owned. The Pita Pit serves a soft pita sandwich filled with customers' choice of grilled meat, vegetable toppings and zesty sauces. Most stores are between 1200 and 1500 square feet, with eat-in, carry-out and delivery options. Pita Pit has been franchising since 1999 and has a $192,550-318,679 investment range with $75,000 as minimum capital required. 

How does Pita Pit train its franchisees?
Pita Pit's initial training takes place at their USA headquarters in Idaho for the duration of 10 days, followed by 5-7 days of training at the franchisee's new location.


Training Block: Zaxby's training practices

7/13/2015 - Posted by Janay Robinson

Zaxby's offers training in phases and gains success

SALINE, Mich., July 13, 2015 – 
Zaxby’s Franchising, Inc., better known simply as Zaxby’s, currently has over 700 locations with 125 of them corporately owned. Zaxby’s offers fresh, prepared-at-order chicken fingers, wings, sandwiches and salads in a fun, quick-casual family environment. They have been ranked Most Craveable by Technomics and a top Most Multi-Unit Friendly brands by Multi-Franchisee magazine. Zaxby’s has been franchising since 1990 and has a $284,000-664,300 investment range with $400,000 as minimum capital required. 

How does Zaxby's train its franchisees?
Zaxby’s offers three phases of onboarding training – 40 hours of online training and assessments, a 6-week training program inside a training facility and lastly to the headquarters in Athens, GA.


Latitude attends 24th Annual IFE in New York City

7/9/2015 - Posted by Sonia Gottfried

Latitude an industry leading in partner performance and the home of the LatitudeCONNECT Suite, sent two of its Connection staff writers to the International Franchise Expo in New York City to cover business practices of franchisors. Janay Burch and Sonia Gottfried, both Latitude employees, got to interview dozens of representatives from over hundreds of franchises June 18-20, 2015. Burch and Gottfried both agree that the IFE experience went smoothly with no hesitation from interviewees to have a conversation about training and franchising.  


Evaluating a Franchise Training Program

4/28/2015 - Posted by Janay Robinson

I recently read an article on titled Evaluating a Franchise Training Program: Five Essentials to Ensure Your Potential Franchisor Will Provide Adequate Support. Bart Puett, President and CEO of Maid Brigade, Inc., and author of this article, outlines a checklist of five key support assets to look for when evaluating a franchise and its training program.


Franchise Training: The Key to Success is Consistency

4/14/2015 - Posted by Janay Robinson

Consistency is the most important thing to a franchise brand and consistency comes from effective training.

Surely we've all had a really good experience at a store or restaurant. The staff was friendly and knowledgeable, the service was great and well timed, and your product came out just as you expected it would. But negative experiences are probably just as common as positive ones. Franchise business is directly related to the quality of your employees’ behaviors and attitudes. How an employee acts and what they do leaves a big impression on the customer – creating satisfaction and loyalty at the franchised group level, or driving them to a competing brand.


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