Training Series

Connection Blog


Latitude attends 25th Annual IFE in New York City
6/21/2016 - Posted by Janay Robinson

Latitude sent Franchise TEA staff writer Janay Burch to New York City for the 25th Annual International Franchise Expo (IFE) to cover business training practices of franchisors.

Burch got to network and interview dozens of representatives from over hundreds of franchises June 16-18, 2016. The IFE experience went smoothly with no hesitation from interviewees to have a conversation about training and franchising.

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Rosati's Pizzas key to a successful training program: Consistency
6/21/2016 - Posted by Meredith Kay

The key to any successful business is consistency. Without consistency, our customers do not know what to expect from us, and we will ultimately lose their trust, and eventually, their business. This is a concept that Marla Topliff, of Rosati's Pizza, understands well, and strives to instill in each and every Rosati's Pizza franchisee. For the past 19 years, Marla has been helping Rosati's Pizza grow and expand. There are currently 160 stores across nine states, with the majority of the properties in their home state of Illinois, and they plan to open 20-30 more franchise restaurants in the next two years.

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Famous Brands International sets stage for Mrs. Fields and TCBY franchisees' success
6/7/2016 - Posted by Alison Huff

Headquartered in Broomfield, Colorado, Famous Brands International is the parent company of TCBY (The Country’s Best Yogurt) and Mrs. Fields Cookies, two idyllic representations of America’s favorite sweet treats. Debbi Fields opened the first Mrs. Fields store in Palo Alto, California in 1977, and quickly became a name that to this day remains synonymous with freshly baked cookies. TCBY has offered low-fat and healthier alternatives to traditional ice cream desserts with its own signature frozen yogurt treats from the moment it opened its doors in Little Rock, Arkansas, in 1981.

In 2000, both brands merged under Famous Brands International’s ownership. With more than 880 franchises currently operating in 16 countries around the world as of this writing, Famous Brands International offers a solid infrastructure and ongoing support to all of its franchisees, ensuring their continued successes.

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FastestLabs provides pre-training resources to new franchisees to help ease into program
5/31/2016 - Posted by Brandon May

Running a business is no easy task, but there's one certain factor employers should consider if they're wishing to build a successful team that's efficient and reliable: drug and alcohol testing. Many employers ask their staff to submit to these types of tests, but waiting for results is often cumbersome for companies who need in-office assistance quickly. FastestLabs based in San Antonio, Texas, is one such franchise that offers quality and accurate testing for employers, with test results available within five minutes. Most traditional medical clinics have employers wait 45 minutes to an hour for results. This testing service is growing at a rapid rate, with almost 20 locations already up and running in the United States. With the company's impressive testing turnaround and high-quality customer service, it's clear that their operations around the country will grow exponentially in the coming years. But, it should be noted that most of their success is contingent upon their high-quality training program.

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The Interface Financial Group trains new franchisees using a three-module training approach
5/24/2016 - Posted by Alison Huff

Potential franchisees will rarely have experience in The Interface Financial Group's (IFG) particular industry as it’s very narrow in terms of the dedicated service that it provides. For this reason, thorough training is imperative to every franchisee’s success. We spoke with David Banfield, the company’s President for the past 25 years, to learn more about IFG's franchisee training practices and their management of franchisee operations.

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Training Success of Little Kickers: the vast majority of employees are already coaches
5/3/2016 - Posted by Sonia Gottfried

Franchise TEA, a newsletter about the three behaviors that differentiate high performing franchises from low preforming franchises, got an opportunity to ask a series of questions about the training practices of Little Kickers.

Little Kickers, an International soccer program for youth, started in the UK in 2002. The focus was on building a brand around “fun first,” while developing soccer skills in at a young age. Programs were created that deliver high quality soccer skills, combined with important pre-school learning concepts such as color and number recognition, sharing, following instructions and using imagination.


Training Practices of KidzArt & Club Scientific
4/19/2016 - Posted by Sonia Gottfried

Franchise TEA, a newsletter about the three behaviors that differentiate between high performing franchises from low preforming franchises, got an opportunity to ask a series of questions about the training practices of KidzArt and Club ScientificSue Bartman, Chief Executive Officer at KidzArt and Club Scientific reflects on the similarities and differences of the training program.

Although KidzArt and Club Science have different missions, the training is similar. The initial support to opening a franchise is the same, both systems use the same software for management & registration of customers and the marketing training is done the same, as well.  The main difference is how the classes and camps are taught. The following Q&A is a deeper look into KidzArt and Club Science's training success. 

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Latitude CG attends Cleveland's 2016 Franchise Expo
4/18/2016 - Posted by Sonia Gottfried

Latitude, an industry leader in partner performance and home of the LatitudeLearning, visited Clevaland's Franchise Expo on April 16, 2016 in Cleveland, Ohio. The expo provided a platform for one-on-one exchanges with representatives from very successful franchises nationwide. Sonia Gottfried, staff writer of Latitude's Franchise Training Series, had the opportunity to interview and meet several franchisors on training practices offered to their franchisees. As the Franchise Industry continues to grow, training practices are becoming more of a conversation topic for potential franchise buyers. 


GNC's personalized onboarding training brings success to franchisees
4/6/2016 - Posted by Janay Robinson

As health becomes an increasingly important issue, retail stores like GNC have been on the rise. GNC focuses on living well and provides service and products to their customers to ensure they are doing just that. According to, the size of the US supplement industry is roughly $36.7 billion. With huge numbers like that it apparent as to why the industry is so competitive.

GNC stores typically stock a wide range of weight loss, bodybuilding, nutritional supplements, vitamins, natural remedies, and health and beauty products, in both its owned brands as well as third-party brands. GNC's business model consist of a combination of corporate-owned and franchised stores; 950 of the 5,000 domestic US stores are franchises, commonly located within urban shopping malls and shopping zones. With such stiff competition, GNC has found a way to specialize the shopping experience for their customers. Gary Woodward, local Director of Franchise Operations comments, "We take the time to not only educate our franchisee, but also our customer. The health and wellness retail industry isn't your typical retail sector. Customers must be knowledgeable in order to receive the best regimen."

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The choices in LMS providers are endless; pick the one that's right for you
4/6/2016 - Posted by Sonia Gottfried

In a recent Capterra Training Technology Blog article, Corporate LMS vs. Academic LMS: What’s the Difference?, gave a deeper look at the different LMSs. In this article the needs for an LMS were broken down into two groups: Corporate vs Academic. However, there is another category which was overlooked... Extended enterprise, aka partner training. Making the mistake of training employees with the traditional business model when in fact it is necessary to train with the extended enterprise model can hinder an organization's training outcome. Knowing the difference is the key. 

Extended enterprise training is the training among associates or franchises. 


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