Exploring the Extended Enterprise Learning Space
Brandon Hall Partnership
Brandon Hall Partnership

Are you trying to extend your training programs to learners that are external to the "four walls" of the organization? These could be remote workers, customers, resellers, partners, etc.

However, you have looked at numerous training programs that focus on the HR element of training. Maybe until now you didn’t realize there was a solution to your problem. Sound familiar?

Latitude and Brandon Hall wanted to find out how deep this training problem goes in the extended enterprise space.

  • What are the challenges you have had to overcome?
  • What are the obstacles of training learners that are not necessarily your employees?
  • What methods have you found that work to train your extended learners?

In order to bring you the most accurate and recent pulse of the industry, Latitude scours the training market to conduct interviews with training executives, managers and administrators. These information exchanges are meant to be conversational and free-flowing while covering primary topics. Surveys are sent to a larger pool of organizations with similar interview questions.

After gathering and analyzing all of the data we procure, we share our findings with you in the form of live and on-demand webinars, ebooks, knowledge graphics, podcasts, videos and more! Browse these resources by topic in the navigation menu.


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How Covid-19 Has Changed Training in the Workplace

The COVID-19 Pandemic has had a profound impact on organizations all over the globe. The training function has not been immune to these changes.

The level of disruption brought about by the pandemic has presented both challenges and opportunities, while completely changing the landscape of training.


On-Demand Webinar Video:

During the webinar we discuss the impact of the pandemic and the effects it will have on training post-COVID-19. Discussion topics include:

  • How have organizations adapted technology to meet the needs that created in the workplace?
  • How has COVID-19 impacted training programs?
  • What changes have been put in place that will stay in training programs Post-COVID-19?
  • What have been the biggest surprises regarding COVID and training programs?
  • What have been the budget concerns?

Watch Now

Free eBook:

Latitude teamed up with Brandon Hall to discover how Covid-19 has impacted training in the workplace. We gathered information from training managers on how their organization has been impacted, and how they pivoted, in order for you to evaluate and deliver tangible, business-changing training to your learning audiences during the pandemic and beyond.

Here are a few insights into the data collected:

  • 30% of companies believe half or more of their workers will remain remote after the pandemic
  • 10% of companies reported a per-learner budget increase, while 47% of companies reported a per-learner budget decrease
  • 44% of organizations believe the use of digital learning will remain the same or perhaps increase as the pandemic eases

Free eBook

On-Demand Podcast:

David Proegler, Managing Principal with Latitude CG, leading Sales, Client and Partner Relationship development, appeared as a guest on HCMx Radio, A Human Capital Management Podcast with Brandon Hall Group.

David, along with the rest of the panel, discuss the profound impact the Covid-19 pandemic has had on training for organizations all over the globe.

Topics include:

  • Post COVID-19 workplace realities
  • The pandemic’s unique impact on the extended enterprise
  • Examples of changes companies have made
  • The impact on hands-on training
  • What does the post-pandemic future hold?
  • How quickly employees and programs make necessary changes
  • Easier access = More opportunity
  • Cost and operation impacts
  • Support networks
  • The complexity of compliance
  • Content adaptation
  • Insights from David’s journey
  • And more!
Challenges and Benefits in Extended Enterprise Learning

For many organizations, the learning ecosystem extends far beyond the four walls of the company. Companies continue to find it necessary or beneficial to deliver training to external audiences such as customers, channel partners, distributors, resellers and franchisees.

The gig economy also makes it critical to provide training and development opportunities for non-employees. More than half of companies (56%) say they deliver training to contract or contingent workers, according to Brandon Hall Group research.




On-Demand Webinar Video:

Discover how an extended learning strategy that empowers your external audiences with knowledge and information can deliver tangible, business-changing results and contribute to achieving your organization’s key strategic goals.

We discuss market demands and trends for leveraging Extended Enterprise Learning, including:

  • Ways to leverage extended learning to increase market awareness and product adoption
  • Challenges presented by extended enterprise environments
  • The role technology plays
  • Examples of organizations delivering successful extended enterprise programs.

Watch Now

Free eBook:

Extended enterprise learning can serve many needs for an organization. By training resellers, customers and potential customers on their products and services, companies can ensure they get the best, most up-to-date information. Salespeople tend to sell more of a product they know about than one with which they are unfamiliar. Customers rely less on help and support channels when they are well-informed.

In a collaborated effort, Latitude CG and Brandon Hall created an ebook to share a deeper look into extended enterprise learning. Here are a few insights into the data collected:

  • 23% of organizations say they are able to generate revenue via extended enterprise learning
  • More than half of companies believe their efforts are either effective or highly effective, and just 5% say they don’t actually know
  • 92% of program managers believe their programs are having a positive impact on their organizations. The debate on whether to train business partners is settled. The answer is YES.

Free eBook

Knowledge Graphic:

Current State of Extended Learning
A Deeper Look at Training Beyond the Four Walls


In a collaborated effort, Latitude CG and Brandon Hall took to the training community to get a pulse on the current state of the extended learning space.

We surveyed training managers from small, mid-size and large organizations on their learning audiences, allocated budgets, modalities for delivering training, learning objectives, training challenges, realized benefits and effectiveness of training.

This knowledge graphic summarizes our findings and helps get you started on preparing your extended enterprise training program, answering critical questions such as:

  • What challenges did your organization face to delivering extended enterprise learning?
  • How does extended learning help your business?
  • How effective do you consider your organization’s extended learning?

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