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eBook: Building Capability and Driving Performance Across the Value Chain
Extended enterprise learning can serve many needs for an organization. By training resellers, customers and potential customers on their products and services, companies can ensure they get the best, most up-to-date information. Salespeople tend to sell more of a product they know about than one with which they are unfamiliar. Customers rely less on help and support channels when they are well-informed.
In a collaborated effort, Latitude CG and Brandon Hall created an ebook to share a deeper look into extended enterprise learning. Here are a few insights into the data collected:
23% of organizations say they are able to generate revenue via extended enterprise learning.
More than half of companies believe their efforts are either effective or highly effective, and just 5% say they don’t actually know.
92% of program managers believe their programs are having a positive impact on their organizations. The debate on whether to train business partners is settled. The answer is YES.
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