Add New User

This reference guide demonstrates how Portal Administrators can manually add new users to the LMS. 

To begin, from the Administration menu, select Users > Add UserFill out the appropriate fields on the Add User form, which are described below. 
Note that asterisks (*) shown on the form indicate a required field.


General Information

Add User General Information Section

  • Username: The system requires a unique username for each user record in the LMS. Therefore, you  may want to consider using the person’s email address or establishing a naming convention for this criteria (e.g. company name_first initial, last name).  This can also help you identify a particular user's record at a glance. Field character limit: 100.
  • First Name and Last Name are required fields.
  • Email: It is important to register a regularly accessed email account, as the LMS uses this email address for a range of system generated notifications (e.g. enrollment notification, wait list confirmation) and communications from managers and administrators.
  • Preferred LanguageSelect the user's preferred language. The LMS supports English, Chinese, Canadian French, Mexican Spanish, Brazilian Portuguese, Italian, and German.
  • Organization:  Select the location to which the new user will be assigned within the organization hierarchy. This ensures that the user can successfully log into the LMS and that authorized administrators will be able to impersonate this user during support activities. If there is a default Location set on Site Management > LMS Information, the value will appear here. Additional organizational profiles may be added to the user at any time after creating the user.
  • Position: Select the user's position. The LMS uses Position assignment to define a hierarchical reporting structure in your portal. If there is a default Position set on Site Management > LMS Information, the value will appear here.
  • Password: Portal Administrators can enter a predefined password or have the system auto-generate a new password by checking the appropriate box. Passwords must be at least 8 characters in length and must contain at least one each of the following: upper case letter, lower case letter, and number. Special characters are supported.
  • Prompt Password Reset: Select to force the user to create a new password upon a successful first login.
  • Notify User: When “Yes, notify user of the new account” box is checked, the system will automatically send the user an email with their new credentials and instructions on how to access the LMS.


Additional Information

Add User Additional Information section

  • Effective Date and End Date - These dates represent the effective date range for a user's master record in the LMS. They may differ from Profile Effective and End dates, which control the user's profile at a given work location. The master user record is typically end-dated (resulting in an Inactive User status) only upon overall termination of the employee from the organization. Effective Date can be set for a future date if desired, and it is not necessary to populate and End Date during setup.
  • Voice, Mobile, and Fax phone-related fields are optional.
  • Affiliation and Notes are free-text fields for use in making notations about the user.
  • Address information is optional, but if a portion of the address is added, the entire address must be completed. It is not possible to save just a Zip Code or City.


Click Add User to complete the creation of the new user account. A confirmation pop-up will then appear asking if you have finished, would like to continue editing the account, or want to add another user.

All new users are created with the default role “Student”, an assignment that controls access rights in your portal. If you want to add instructor, manager or other roles to a user’s profile, you will need to continue editing.