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When administrators create courses or certifications, they establish whether or not a Certificate of Completion is available to students who successfully complete the requirement. They can modify this course or certification setting at any time. Therefore, not all courses or certifications you complete may provide the option to print or view a certificate.
Managers and administrators may access employee/student completion certificates and download them on the My Team - People page, by clicking the User icon next to the appropriate person in the list. This expands the user's details and offers access to user Training History and the Download options on that page.