There are two types of messages delivered from the LMS:
Messages are directed to users at different levels depending on the purpose of the message. The message's targeted level can determine whether or not the message must be configured to CC a student's manager or whether it will go to them automatically. The targets of each message are noted in the Appendix.
For the most common system-generated messages, such as those confirming course enrollments or password resets, both Email and Messages components have been enabled by default. You should consider both types when making changes so that information is presented to users in a consistent manner. It is possible to activate or inactivate messages, by each delivery type, at any time.
All LMS messages contain default content that is not customized to refer to your organization, your portal, or its organization-specific branding. Users who receive these messages may be confused about who sent it, what it means, and what they are supposed to do next. For a portal administrator, it can also mean that users replying to the automated message aren’t being directed to you or your help desk, but to Latitude Support, who may not be prepared to answer questions like “Why did you enroll me in this course?”, “Who changed my password, because I didn’t?”, or “Why was my request denied?” By customizing your message texts and updating the From: and Reply To: email addresses, you will not only make these communications clearer for your users, but can also help ensure that you are the first to know when they have questions or problems related to a message. Example of standard, non-customized message for “Self-Registration - Process Completed.” The same “Self-Registration - Process Completed” message, customized for a specific portal.
To edit LMS messages and manage automated notification settings, from the left navigation menu, select Site Management > Edit Messages. This section documents your options from the “Customize Messages” main page, providing techniques that apply to all messages in the list.
View or Restore the System Default Message
Whether or not you have customized a message, the LMS always maintains the Default System Message, allowing you to view or restore it at any time.
Change Message Details, Support Emails, and Distribution
The options for editing messages on the “Message Customization” page are described below. Fields marked with an asterisk (*) are required. After completing your changes, click Submit to apply them. To exit without saving changes, click Return to List.
If you have extensive changes to make to your messages, such as adding a new default From: or Reply To: email address, you can contact Support@LatitudeLearning.com to request help in doing a mass update. Depending on the size of the effort, this could be a fee-based customization. Once we understand the scope of your needs, we can determine that and provide an estimate.
Create custom messages in the Body section of the page, as shown and described below. You can edit using the Rich Text editor and its array of formatting buttons and tools, or directly in the HTML code by clicking Source. Customization can make the message more meaningful for users within your organization.
Your established Business Structure, Position hierarchy, and User Profile settings are often the root cause of two common issues related to the transmission and receipt of managerial notifications:
You should also consider other factors in researching manager notification issues:
Portal administrators should review and update the position relationships, primary position settings within a profile, and primary/secondary profile settings whenever job changes occur to ensure smooth transitions during organizational change. For customers whose LMS user data is managed through nightly HR data feeds, corrections may need to be made within the HR system outside of the LMS.
Use the following list to determine which user the message targets and which parameters are valid for use in customizing your message content.