A number of LMS features help training coordinators oversee their list of employees, manage their training goals, and track team progress. Users assigned a supervisory position will gain access to “My Team” and “Pending Approvals” icons on their Navigation page (or equivalent tabs on the Classic Home page "Employees" and "Approvals"). To learn more about how dynamic information feeds the My Team dashboard, CLICK HERE.
Training coordinators use their Pending Approvals page to manage employee requests for new account registration, security lockouts, interest list additions, or course enrollments. Access pending requests directly from the Navigation page via the Pending Approvals icon or from your My Team dashboard. The overview of Approval requirements on both pages looks like this, with all requirements listed together and approval types denoted with different Details icons, which expand when clicked to display details about the particular request.
Use the Filter option to refine the list of requests by Organization, Position, or User criteria. Apply "None" to see all. Sort the list by clicking column headers. Notice that each Type of request will display different details and appropriate Action options.
When a student enrolls in a course that requires approval, it is a manager's responsibility to approve, deny, or pay tuition in order to complete the enrollment request. A "book" icon represents the detail expansion for pending course enrollment approvals.
If student is currently ineligible or otherwise unable to enroll in a desired course, they may still express an interest in future enrollment opportunities. Courses set to "Allow Interest List" and "Require Approval" will prompt managers to review and approve such requests. A "hand" icon represents the detail expansion for pending interest approvals.
A "person" icon represents the detail expansion for pending user access approvals. There are two kinds of user access requests: 1) requests for users who self-registered for LMS access and 2) users who have been locked out of their accounts by password failures. The differences between these two are easily identified and are described below. For either option, click Details to expand the request for additional information.
Unlock User -- LatitudeLearning has an Account Lockout security policy. Anyone who fails to log in successfully will be locked out of the system after 6 attempts. Users have the option to request a password reset any time prior to the lockout.
User Registration -- These requests display when a new user registers on the Self-Registration page if your organization has made it available to users and if requests require approval.
The standard Latitude Learning LMS comes with a Message Editor feature. Using this flexible tool set, Portal Administrators can edit and brand system-generated messages, as well as dictate the method in which automated messages are sent to users via email and the Message center.
By default, automated messages include notifications related to user requests and approvals of all types. Depending on your LMS message settings, users submitting requests may receive a notification via email and under the Messages page, indicating that their action (enrollment, interest, registration) is pending approval. They may also receive follow-up messages when their request is approved -- with next-step instructions -- or when their request is denied -- with the reason for rejection.