Content Provider Training
Right Tool For The Job
Clients Love Us
Analysts Love Us
Client Case Studies
R & D
My Team Dashboard
< Back to support page
A number of LMS features help training coordinators and managers oversee their list of employees, manage their training goals, and track team progress. Users assigned a supervisory position will gain access to “My Team” and “Approvals” icons on their
page (or equivalent tabs on the
page "Employees" and "Approvals"). To learn more about managing approvals,
Navigation Page > My Team
From the Navigation page, employee oversight and approvals take place from the
dashboard. When this icon is chosen for display under Site Management > Edit Navigation Page, it only shows for those users who manage employees, either via their place in the position hierarchy or when listed as a manager to one or more users under person-to-person (direct) management reporting. If you are using direct reporting in the LMS, My Team is the recommended method of viewing employee information.
component to refine the list of people displayed. Sort the list by clicking column headers. Export the current filtered list to .XLS, .CSV, or .PDF format by clicking the appropriate icon on the right, above the column headers. In addition to a graphic summary of team progress visible at the top, managers have a number of tools available to them from this one page:
– People with assignments past due are flagged with a red indicator circle on their
Status icon. Click this Status icon to expand the view of an individual's account information and profile details. From these details, additional icons provide an overview of the user's training plan, including their list of Courses To Complete
, and for those using certification programs, their Highest Achieved Certification
. Click any of these icons to drill down for further details. From the user's Courses to Complete list, managers may also cancel their employee's enrollment or interest in particular courses showing on that list.
– Use the tabs at top of page to navigate between team views:
People, Goals, Certifications, Skills
– Each page within the
dashboard offers quick action buttons to easily manage training plans and track progress. Click the
button to open the
tool from any page. From the People tab, key actions by user include
Edit User Profile
(to allow edit of the user's User Group membership) and
Drilldown on User
(view user's Classic Home page).
Classic Home > Employees Tab
For customers who continue to use the legacy Classic Home page, the
tab provides a list of LMS users for whom you have been granted managerial oversight. This dynamic feed defaults to the
filter (link at the top of tab), revealing the complete list of active users who have a profile tied to your own Default Location assignment (Default Profile organization) and are assigned Positions subordinate to your own.
This list can be filtered by
and has additional sorting options in links at the top of the page. Users who have secondary profiles with supervisory responsibilities will need to click the
All Direct Reports
link to oversee employees at all organizations.
Tips for Troubleshooting Team Data
When analyzing issues within your reporting hierarchy, reviewing the profiles of everyone involved will usually reveal an inconsistency in position or organization assignment between the requesting and approving parties. Flaws in organizational structure and reporting relationships within user profile assignments, or your Position Hierarchy, can prevent managers from seeing expected employee requests or grant them unintended approval responsibilities.
This is how roles, positions, and organizations impact a user’s ability to process approvals:
: A user’s organization assignments fine-tune the list of employees for whom they can approve requests. As such, a user can only process requests for subordinate employees within their organizational scope of influence. Positions and roles only have impact at the organizational levels provided by a user's profile assignments.
: Each Position can be associated with superior and/or subordinate positions, creating a Position Hierarchy. These associations are the key to defining employee reporting relationships. Users, including those with a portal administrator role, will only see users they are directly or indirectly subordinate to them via the position hierarchy (or manager selection in portals using person-to-person reporting.)
: Roles only determine whether or not the user is provided an additional “Approvals” item in the Administration menu or in the Classic Home left navigation menu.
In the example below, assume that the position hierarchy is
TRA > MNG > STF
. Even though
is a Manager, she can only approve requests for Staff in her assigned locations: Boston and Albany, not Buffalo. Manager
can approve for staff in Albany and Buffalo locations, but not Boston. Both can approve for
in the Albany office because both have Albany profiles and positions that supervise Staff.
, the Training Administrator, can approve for any organization in the portal. Susan and Andre cannot approve each other’s requests because they are peers.