Content Provider Training
Right Tool For The Job
Clients Love Us
Awards & Recognitions
Client Case Studies
Partner Learning Resource Center
R & D
My Team Dashboard
< Back to support page
A number of LMS features help training coordinators and managers oversee their list of employees, manage their training goals, and track team progress. Users assigned a supervisory position will gain access to “My Team” and “Approvals” icons on their
page (or equivalent tabs on the
page "Employees" and "Approvals"). To learn more about managing approvals,
From the Navigation page, employee oversight and approvals take place from the
dashboard. When this icon is chosen for display under Site Management > Edit Navigation Page, it only shows for those users who manage employees, either via their place in the position hierarchy or when listed as a manager to one or more users under person-to-person (direct) management reporting. If you are using direct reporting in the LMS, My Team is the recommended method of viewing employee information.
Training Progress Summaries
Three progress charts summarize your employee training goals, listing both Courses to Complete and Assigned Goals by due date. Number totals and percent complete provided with hover text.
– Chart displays total number of Courses To Complete by category: Required, Enrollments, Interests
– Chart shows number of assigned Goals by due date: No Due Date, More than 30 Days, Less than 30 Days, Past Due
– Bar chart displays percent each user has completed of their assigned training goals
View student details including Location, Position, and Goal Progress. Click the user icon.
– Click the
icon to apply criteria and refine the list of people in view. Sort the list by clicking column headers.
– People with assignments past due are flagged with a red indicator on their
icon. Click to view an individual's account information and profile details. Additional icons provide an overview of the user's training plan, including their list of
Courses To Complete
, and for those using accreditation programs, their
Highest Achieved Accreditation
– Click the
button to manage a person's User Group membership. Add or remove the individual from any number of groups in type-ahead list.
Export the current filtered list to .XLS, .CSV, or .PDF format
by clicking the appropriate icon on the right, above the column headers.
Classic Home > Employees Tab
For customers who continue to use the legacy Classic Home page, the
tab provides a list of LMS users for whom you have been granted managerial oversight. This dynamic feed defaults to the
filter (link at the top of tab), revealing the complete list of active users who have a profile tied to your own Default Location assignment (Default Profile organization) and are assigned Positions subordinate to your own.
This list can be filtered by
and has additional sorting options in links at the top of the page. Users who have secondary profiles with supervisory responsibilities will need to click the
All Direct Reports
link to oversee employees at all organizations.
Tips for Troubleshooting Team Data
When analyzing issues within your reporting hierarchy, reviewing the profiles of everyone involved will usually reveal an inconsistency in position or organization assignment between the requesting and approving parties. Flaws in organizational structure and reporting relationships within user profile assignments, or your Position Hierarchy, can prevent managers from seeing expected employee requests or grant them unintended approval responsibilities.
This is how roles, positions, and organizations impact a user’s ability to process approvals:
: A user’s organization assignments fine-tune the list of employees for whom they can approve requests. As such, a user can only process requests for subordinate employees within their organizational scope of influence. Positions and roles only have impact at the organizational levels provided by a user's profile assignments.
: Each Position can be associated with superior and/or subordinate positions, creating a Position Hierarchy. These associations are the key to defining employee reporting relationships. Users, including those with a portal administrator role, will only see users they are directly or indirectly subordinate to them via the position hierarchy (or manager selection in portals using person-to-person reporting.)
: Roles only determine whether or not the user is provided an additional “Approvals” item in the Administration menu or in the Classic Home left navigation menu.
In the example below, assume that the position hierarchy is
TRA > MNG > STF
. Even though
is a Manager, she can only approve requests for Staff in her assigned locations: Boston and Albany, not Buffalo. Manager
can approve for staff in Albany and Buffalo locations, but not Boston. Both can approve for
in the Albany office because both have Albany profiles and positions that supervise Staff.
, the Training Administrator, can approve for any organization in the portal. Susan and Andre cannot approve each other’s requests because they are peers.