Reset User Password


If you do not remember the password to your Latitude Learning LMS account and need to reset it:

  1. From the Sign In screen, click Forgot Your Password.
  2. In the Forgot Password window, enter your LMS Username and E-mail information.
  3. Click Submit.

The LMS will send you an email with a new system-generated password. After logging in, you can change your password under your My Details tab, as shown in the screenshot below. Password requirements can be viewed by hovering your mouse cursor over the Password field-level help icon.

Note: the LMS sets a six attempt limit on failed logins to your account before locking it. After the fifth unsuccessful attempt, the “Log In” button is replaced by the “Reset Your Password” button. To avoid locking your account at this point:

  1. Click Reset Your Password to open the Forgot Password window and request a new password as described in the password reset instructions above. 
  2. Close and re-open your browser before attempting to log in with the new password.

Once your account is locked, you must contact your portal administrator or support staff to unlock it.

To Change Your Password Anytime

It is a good practice to change your password to the LMS on a regular basis to protect your information and your training history. You can change your password and other select account information on demand. 

  1. When logged in, go to your Classic Home page My Details tab or from the Navigation page, open the Account  page.
  2. Provide and confirm your new password, then submit the changes.