Portal Administrators have the ability to enable or disable 2FA for their LMS portals using the following steps:
Note: Once you turn it on, 2FA is immediately active in your LMS. All users will be required to set up Challenge Questions when they next log into the system. If you select Location as the additional identifier, note that your users who use 2FA to recover their access to the LMS will need to be aware of their Location Code. If you select Email, the user must use the email address associated with their LMS account. Latitude strongly urges Portal Administrators to communicate all the necessary information about the use of Two Factor Authentication to their user base prior to enabling it.
For support purposes, Portal Administrators can view a user’s authentication questions and answers from the General Info tab of the user’s account. The information is display-only and cannot be altered by a portal administrator unless he or she impersonates the user, an action which requires sensitivity to the potential impact on the user account.
If a user fails the Challenge Questions six times, the authentication process is terminated and the user is returned to the login screen. They must contact the Portal Administrator for additional help.
Once 2FA is enabled, the first time a user logs into the LMS they will be required to set up two Challenge Questions on the Personal Security Questions page. The questions available are a standard list provided by Latitude.
To modify your Challenge Questions and answers at any time after your first login:
If you can't remember your LMS username, you may have difficulty resetting your password, which requires such information to identify your account. If Two Factor Authentication is enabled, it provides you a process for getting into the LMS without contacting your administrators.
To access your LMS home page using Two Factor Authentication: