The CSV file name cannot include spaces or the import process will fail, even with valid user data.
Once the file has been prepared for upload, from the left navigation menu, select Users > User Import.
Administrators will receive a confirmation email, typically within a few minutes of initiating, to let them know that their file was accepted and processing is in progress.
Once the LMS completes the import process, administrators will receive a second email titled "Latitude Learning Data Import Exception Log" with an attached Excel file. The file contains information about successfully imported users and lists any import errors as failures (SuccessFailureLog). There is only one log file generated per 24 hour period. If you import multiple sets of users in one day, you will be re-sent the same SuccessFailureLog, but the additional entries will be appended each time. Different sets of data will be identified with a different Load ID. Imported users do not receive notification of their username and password credentials. The import process creates a User Group of all the imported users to allow targeted Announcements to be made for that specific population.
You can use the template to update data for existing users if care is given to the validity of the data entered. The requirements for filling out the form are the same regardless of whether the user is new or existing. When you import an existing user with the template:
If your import fails to process at all or one or more users are listed as exceptions, these are the most common issues to look for. Contact Support@LatitudeLearning.com and attach your CSV file if you continue to have issues. Note that viewing your .csv file in Excel may not show you all the things that may be causing issues. We recommend viewing and editing your file in a text editor such as Notepad or Notepad++ (free app to download) for a true view into your data.