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Leverage performance metrics to adequately manage and support on-the-job activities.
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The ability to leverage performance metrics is critical when training the people who sell and service your products.
Since these metrics are vital to training, it is business-critical that your training solution has the capacity to incorporate them into your training program.
Define and embed metrics such as sales performance and customer satisfaction rating into training and certifications.
Optimize performance by allowing training managers to quickly identify which personnel could benefit from certain training to improve job performance.
Automate assignment of training based on performance metric thresholds defined by you.
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LatitudeLearning was designed specifically to
manage extended enterprise training programs.
The learning platform makes it easier to deliver quality training
across all channels of your extended network.
Control consistency throughout the training process and deliver a tailored
learning experience no matter who is on the receiving end.
The ability to integrate these metrics and to bake them back into your overall training solution allows for a range of treatments and workflows.
Instead of relying on course completions and learner satisfaction surveys alone, companies that have success with integrating performance metrics measure:
Customer satisfaction ratings
Fixed first visit scores
Consumer usage statistics
automate assignment of training once a partner's performance falls below a certain threshold or perhaps waive training using equivalency credit if a partner's performance is already at par.
Success stories from
"With the help of Latitude solutions, the Chrysler Group is able to extend learning and certification courses to dealers, gauge dealer performance and identify critical factors that impact overall dealership performance."
Patrick Kittle, Director
For Latitude it’s not about selling
the technology and moving on,
it’s about continuously collaborating
to meet needs and solve challenges.
For more than 30 years Latitude has helped organizations large and small use technology to drive employee and partner performance. With our vast knowledge and experience in the extended enterprise training space, clients rely on our software and consulting to help them optimize channel performance and improve the effectiveness of their training and certification programs.
Building long-lasting relationships with our clients is as much as a priority to us as delivering a solid learning platform. With our high implementation success and client retention rates, it goes without saying that Latitude embodies of one of the key pillars for technology selection — don’t buy a technology, but select a partner focused on your business’s success.
In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years.
In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by.
Latitude has a 95% client retention and a 100% LMS implementation success rate.