Training Drives Retail Performance

In an industry where competition is fierce, margins are slim and turnover is painfully high, retail training managers have a tough challenge: improve employee performance company-wide, measurably advancing corporate business goals, while staying under budget.

The retail industry faces significant challenges delivering high quality training programs:

  • High turnover. New associates and store managers need to be trained on an ongoing basis.
  • Down time. Time off the sales floor needs to be kept to a minimum.
  • Inconsistent delivery. Store managers and trainers may present widely varying versions of the content.
  • Knowledge quickly outdated. Product and merchandising information are especially quick to change.
  • Geographically dispersed locations. Travel costs go up and effective communication goes down.
  • Difficult tracking. Testing and record-keeping for small groups and single individuals can get out of hand.
  • Lack of facilities and infrastructure. Cramped “back rooms” compromises in store training.
  • Tight budgets. Retail’s narrow margins have always meant that Training gets a small slice of the pie.

 

Blended Learning Delivers

Blended learning, the integration e-Learning, webinar-based and classroom-based courses helps retailers address most of these issues by delivering cost effective training programs quickly.

Geographic-based Instructor Led Training

The Latitude LMS was built to support instructor-led training over large goegraphies.  The LMS allows you to divide the world up into training regions and locales. Individual stores are serviced by the training facilities within a training locale. Our interest-based ILT adiministration allows training managers to know exactly where the demand is for webinar and classroom based instructor led training. And our intelligent auto-enrollment allows you to cap the number of students from a store that can participate in a training event.

Users that work at Multiple Stores

Many retail employees work at multiple store locations and in different roles.  They might be a sales associate at two locations and work the warehouse of a third.

The Latitude LMS meets this challange by allowing users to have mutiple profiles. An employee can have a profile as a sales associate at Store A and another profile as warehouse associate at Store B. Store A's sales manager can assign and manage the employee's sales training. Store B's warehouse manager can assign and manager the employee's warehouse training. The employee will see a consolidated view of their assigned training goals when they log in.

Human Resources assigned Training Goals

How does a training manager in headquarters make sure store employees are properly trained?

The Latitude LMS enables centralize training administrators at headquarters to create and automatically assign postion (i.e. job) specific certifications and curriculums to employees.  Training program administrators can define position codes (i.e. job codes) that can be selected and/or assigned when a user account is created.

Training program administrators can also create position specific certifications and curriculums and use Goal Transitions to automatically assigned those certifications and curriculums to employees.

Product and Merchandising Information

Making product and merchandising information available to employees on a timely basis is a key to improving store performance.

Our learning management system's Resource Library helps you quickly and easily disseminate product and merchandising information to store employees. Training administrators can define their own Resource Categories and load Word documents, PDFs, Excel spreadsheets, video clips, audio clips, URLs and more as resources.

Learn more about how LatitudeLearning meets your unique training needs.