Operational Services

Operational Services help operate your LMS after you launch. These services provide ongoing support to help manage your training program.

Operational Services are offered either On Demand or Subscription based.


 
On Demand Services
It's like having your own IT Department - one hour at a time. Latitude's on demand services provide you with convenient and reliable, high-quality consulting. Whether you have a major technical issue that needs addressing, or just need simple customization changes, we are here to help.

Subscription Services
Subscription-based services are offered with an up-front pricing model that renews once funding is consumed. Clients that require a significant amount of resources greatly benefit from subscription-based operational services.


Typical Operational Services include (but not limited to):
  • Ask questions and receive guidance on how to use LatitudeLearning
  • Reconciling daily import errors
  • Technical changes
  • Configuration services (post launch)
  • Customization services (feature management, site text, coding changes)
  • Building custom reports
  • Creating and disseminating content
  • Updating content pages
  • Email and communication campaigns
  • Moderation of blog/forum

Training Administrator Services
Now that your training program is in place, let us help you administer & manage your training program. We provide you (in increments of 1/8) a full-time employee to be at your service. This service gives you a dedicated (and named) administrator to help administer your organization's training program.

Responsibilities could include the following:
  • Identify and assess future and current training needs
  • Draw an overall or individualized training and development plan that addresses expectations
  • Deploy a wide variety of training methods
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices
  • Develop, implement, and monitor training programs within an organization
  • Conduct orientation sessions
  • Create brochures and training materials
  • Develop multimedia visual aids and presentations
  • Provide logistical support, course development, delivery, evaluation and cost & process measurements

Details: Will be contracted at 1/8 increments of a Full Time Employee to be analyzed quarterly. Minimum Training Admin Services is 1/8 FTE but can be increased to meet your training program needs.

Please reach out to your Account Manager to inquire about this unique service.