Service Channels

Optimize Your Service Channel

The awarding-winning LatitudeLearning Learning Management System (LMS) was built for Fortune 50 companies to managed service channel certification and training programs. 

Studies by the University of Michigan indicate that participation in certification-based training is the #1 discriminator between high and low performing service channels.

Managing service channel training programs requires learning management systems to provide functionality that is unique to external workforce training.

First, the learning management system must support complex organizational relationships. For example, an authorized service provider might "report" to one field organization for sales and another for service.

Second, the LMS must support complex certification requirements.  In addition to course and assessment requirements, service certification rules often include performance-based and department objectives.  For example, an authorized service provider's customer satisfaction rating must be over a certain score in order to be certified or they must have at least five certified technicians.

Third, the learning management system must be able to manage and coordinate instructor led training over a large geographic area.  That is, a Paris-based partner may only be interested in instructor led training offered in France, while a Dallas-based partner may only be interested in classroom-based training offer in Texas.

Fourth, and most important, the learning management system must be able to adapt to your organizations workflows and processes.  You shouldn't have to adapt your processes to suit your LMS.

The LatitudeLearning LMS supports these and other service channel training requirements.

Learn more about how LatitudeLearning meets your unique training needs.