It’s easy to say we provide consistent and good customer service. But at Latitude we take it a step further. Not only do we guarantee consistency, we stand behind it with hardcore data.
Latitude's ClientCare is not your average customer service team. In 2018, ClientCare resolved 99.68% of all client-generated tickets in less than 30 days. With a median Days to Close of 3.89 days.
How are we able to quickly resolve your requests and issues when other vendors can't? Latitude's ClientCare team consist of both training administrators and technical personal ready and able to tackle your obstacles. By having the skills necessary on one team, we eliminate the need to hand work off to someone else - which creates longer wait times and ineffective communication for you.