What if the key to higher retention, stronger collaboration, and lasting organizational health wasn’t found in another system or software—but in how we handle conflict?
In the latest episode of the Training Impact Podcast, I had the privilege of sitting down with Rubens Tilkian, founder of Vertus Conflict Solutions. With over 70,000 agreements successfully mediated and more than 550 professionals trained, Rubens brings a powerful mix of legal expertise, human behavior insight, and strategic thinking to the world of conflict resolution and organizational development.
Our conversation peeled back the layers of what it means to truly invest in “soft skills.” Rubens makes a compelling argument: self-awareness and emotional intelligence aren’t luxuries—they’re strategic imperatives. Through Vertus, Rubens helps businesses move beyond crisis mediation and into proactive, human-centered growth. He believes that when individuals understand their emotional triggers, communication styles, and personal narratives, they’re far better equipped to prevent conflict before it ever takes root.
We explored the gaps between what organizations say they value—communication, collaboration, culture—and where they actually invest. Rubens shares startling statistics that show how few companies back up their values with real training. But as he explains, the cost of ignoring conflict is far greater than the cost of training to prevent it.
If you’ve ever wondered why some teams seem perpetually stuck in friction while others thrive, this episode is a must-listen. We dive into the core programs Vertus offers—from “Turning Conflicts into Opportunities” to “Rewriting the Script of Your Life”—and discuss how each one is designed to foster clarity, resilience, and alignment within teams and individuals.
🎧 Click here to listen to the full Training Impact Podcast episode with Rubens Tilkian.
But we didn’t stop at conversation. To provide a deeper look into how Vertus actually transforms organizations, we’ve published a comprehensive case study that outlines the structure, philosophy, and measurable impact of the Vertus training program.
The case study covers how Vertus:
Segments users and customizes training by department and role
Uses diagnostic interviews to build personalized content
Fosters psychological safety for honest communication
Tracks progress through real-world KPIs like turnover and morale
Reinforces learning with post-training support and coaching
It also highlights the stages of Vertus’s training journey—from foundational self-awareness to scalable skill development and long-term performance transformation.
📄 Click here to read the full Vertus Conflict Solutions Training Program Case Study.
Whether you’re an HR leader, a franchise executive, or a founder navigating team dynamics, the insights from Vertus offer a fresh perspective: conflict isn’t just something to manage—it’s something to learn from, grow through, and ultimately, master.
Let this spotlight be your starting point.
—
Jeff Walter
Host, Training Impact Podcast
Founder & CEO, LatitudeLearning
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