LatitudeLearning is pleased to welcome The Training Bank as a partner in the LatitudeLearning
Channel Performance Network.
The partnership builds on a relationship that goes back approximately 15 years. The Training Bank
began using LatitudeLearning to deliver its eight-module Maximizing the Customer Experience
certification program and has continued working with Latitude ever since.
For more than 35 years, The Training Bank has helped organizations improve customer experience,
customer service, management and leadership through training and consulting. Led by Managing
Partner Ray Miller, The Training Bank focuses on creating training that not only builds knowledge but
creates lasting change within an organization.
Ray recently joined LatitudeLearning Founder and CEO Jeff Walter on the Training Impact Podcast to
talk about customer experience, leadership and what it takes to make training have a real impact.
“Service is inside out. If you can’t get it right internally within an organization, you’ll never get it
right for the paying customer,” said Ray Miller, Managing Partner of The Training Bank.
The Training Bank’s approach to creating long-term results for its customers is one of the reasons the
partnership is such a natural fit.
“What I really like about The Training Bank is their focus on impact. They aren’t just delivering
training. They are helping organizations make changes that last, and that is exactly what we
believe effective training should do,” said Jeff Walter, Founder and CEO of LatitudeLearning.
The partnership brings together The Training Bank’s expertise in customer experience and leadership
development with LatitudeLearning’s technology for delivering, managing and tracking training.
Through the Channel Performance Network, LatitudeLearning and The Training Bank can continue
building on their 15-year relationship while creating new opportunities to provide organizations with
training expertise, content and technology that deliver measurable results.
About The Training Bank
The Training Bank is a full service training and development firm specializing in customer experience,
customer service, management and leadership development. The company works with organizations
across industries to create practical training solutions focused on improving employee performance,
customer experience and organizational results.
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Media Contact
Patricia Douglas
Director of Channel Performance Network
Latitude Learning
