Learning and development leader Jeff Walter announces the release of Surefire Training Impact, a practical playbook for creating training programs that improve performance and business outcomes.Read More

Discover how Deliver Service Now Institute applies Disney-inspired operational systems, customer retention strategies, and emotional connection to create stronger loyalty, premium positioning, and scalable customer experience excellence. Based on insights from the Training Impact Podcast, this spotlight explores how organizations can operationalize customer experience to improve retention, profitability, and long-term customer trust.Read More

EmpathEQ is using emotionally authentic AI-powered simulations to help healthcare learners develop communication, empathy, and behavioral readiness at scale. In this Training Impact Podcast spotlight, the conversation explores the future of experiential learning, workforce development, and AI-powered healthcare education.Read More

Modern vehicles are becoming increasingly software-driven, forcing automotive organizations to rethink technician readiness, continuous learning, and workforce development. In this Training Impact Podcast spotlight, Mike Willins of Motor Age Training discusses ASE certification, ADAS complexity, digital learning, and the future of automotive technical education.Read More

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Professional headshot of Jeff Walter discussing partner training strategy and scalable learning solutions for distributed partner networksRead More

Jeff Walter joins the Training Impact Podcast live from the Annual ATMC Conference to explain why training systems, not training programs, are what truly move business metrics.Read More

What can learning leaders learn from franchise growth? Alesia Visconti of FranServe explains why structure, confidence, and guided pathways create stronger outcomes.Read More

Blaze Pizza’s Kevin Moran shares how adaptive strategy, partner alignment, and real-world testing are reshaping franchise growth and training effectiveness.Read More

Adam Gaedke of Freddy Media shares how trust-driven engagement, social influence, and structured pathways are transforming automotive performance and redefining training’s role in customer experience.Read More